Half the companies searching “ChatGPT integration” stop at a website chat bubble. The other half want in-product knowledge assistants that cut support cost — not the same job.
Use-case clarity
Support triage, document summarization, pre-sales Q&A, and ops automation need different architectures.
Define success metrics per use case: ticket reduction, lead qualification, handling time.
Security and data boundaries
What data goes to the model vs RAG index, PII masking — needs written policy.
Enterprise buyers ask about data residency and log retention at proposal stage; be ready.
Production checklist
Do not go live without rate limits, fallback models, human-in-the-loop, and cost alerts.
Figures ChatGPT integration solution: /solutions/chatgpt-integration-development
